Select a feature:

Web Check-in

Domestic Flights

Between 72 and1 hr.
before your flight departure

International Flights

Between 24 and1 hr.
before your flight departure

Please write the following letters in the text box::

    * Required information

    Not allowed if you are travelling with an infant.

    If you provide inaccurate information, you may be denied boarding and/or entry into the USA.

    Site information

    FAQs

    General

    Electronic Billing

    My reservation

      • Visit Manage your booking
      • Select “Print your boarding pass”
      • Enter your confirmation code and the last name of the client
      • Follow each step to get your boarding pass 

      NOTE:  Once you have made Web Check-in you can only add extra services at the airport counters the day of your flight.

      Remember that once you purchase your tickets on our web site, you will receive your itinerary by mail than you can make your payment. If you don’t have an email account and your purchase was made at the call center, your itinerary will be given to you at the moment of purchase.

      If you do not print your boarding pass, you can go to the kiosks (available at Acapulco, Cancun, Chihuahua, Mexico City, Ciudad Juarez, Culiacan, Guadalajara, Los Cabos, Puebla, Puerto Vallarta, Tijuana, Tuxtla Gutierrez, Veracruz, Uruapan and Monterrey airports) to print your boarding pass upon arriving to the airport. Otherwise you will be asked to pay for Personal Attention Service* at the airport counter.

      Click here to check out the service fee

      * This service does not apply at airports without kiosks.

      You can contact our Call Center so it can be given to you once again. On the day of your flight go directly to the airport and provide a picture ID.

      Nothing, it is free for everyone

      Yes, you can choose your seat at the moment of purchase, whether it be in the emergency exits or any row you wish. Prices vary according to national and international flights or if you choose the emergency exit.

      Once you print your boarding pass by web you will get the following benefits:

      • Choosing any Regular Seat for free 
      • Going directly to the boarding gate if you are not checking baggage (only for domestic flights) 

      To print your electronic invoice, just follow these steps:

      Your reservation payment detail will be displayed

      • Visit Manage your booking
      • Select “Review itinerary”
      • Enter your confirmation data
      • Your itinerary detail will be displayed

      * Remember that once you make your reservation payment, you will receive your itinerary by e-mail

      It is important that you send us an email explaining what happened, so we can look into it. You can send your email to: aclaraciones@volaris.com or tuexperiencia@volaris.com

      Remember to include your name, telephone number, flight information or you can simply contact our Call Center:

      • Mexico City: 1102 8000
      • Within Mexico: 01800 122 8000
      • USA: 1866 988 3527
      • From your Telcel you can dial *8000 Option 4

      You can contact our Call Center to verify your information that way you confirm your reservation

      • Mexico City: 1102 8000
      • Within Mexico: 01800 122 8000
      • USA: 1866 988 3527
      • From your Telcel you can dial *8000

    Payment Options

    Promotions

    Changes and Cancellations

      Itinerary changes can be made by paying the fare difference and the applicable fee:

      • Changes made 24 hours before the flight $580 MXN (tax included) for national flights and $58 USD (tax included) for international flights

      • Between 24 and 4 hrs before the flight $850 MXN (tax included) for national flights and $85 USD (tax included) for international flights*

       * For every flight with USA as origin or destination, reservations can be changed or cancelled within 24 hours without penalty as long as the reservation was made with 7 days or more prior to the flight’s scheduled departure time.

      To change the name on your ticket, you can purchase the Name Change service through our Call Center up to 72 hours before your flight departure.

      • From the Mexico City and Metropolitan Area 1102 8000

      • From any other state in Mexico 01 800 122 8000

      • From the United States 1 866 988 3527

      Cancellations are not allowed, the ticket is non transferable and the amount paid cannot be refunded or used toward another reservation.

      For every flight with USA as origin or destiny, reservations can be cancelled within 24 hours without penalty as long as the reservation was made with 7 days or more prior to the flight’s scheduled departure time.

      Go to volaris.com and in Manage your booking, select Change your flight option, provide the required data and follow the next steps:

        1. Select the flight(s) you want to change

        2. Select origin, destination and date of travel

        3. Select your desired flight(s)

        4. Select seats again, previous seat assignments will be lost

        5. Select additional services you need

        6. Select your payment method and enjoy your trip

      You can also make any change through our Call Center

        From the United States 1 866 988 3527

        From the Mexico City and Metropolitan Area 1102 8000

        From any other state in Mexico 01 800 122 8000

      Note: you can only pay itinerary changes with Credit Card

      If you don’t use your ticket for the selected flight, it can not be refunded; you will not be able to make use of the service on another flight or reservation. It’s not transferable either.

      If a flight is late, cancelled or if a delay/ cancellation occurs and you miss a connecting flight, Volaris will relocate affected clients as soon as possible on available flights.

      For more information review:

      - Passenger International Air Transportation Services Agreement
      - Passenger National Air Transportation Services Agreement

      If you have any issue while making online changes, contact us through Call Center and our agents will help you:

        From the United States 1 866 988 3527

        From the Mexico City and Metropolitan Area 1102 8000

        From any other state in Mexico 01 800 122 8000

    • You cannot make changes:

      • within 4 hours before your flight departure

      • if you already made Web Check-in

      • if your reservation is not totally paid (if you selected to hold your reservation or third party payment and you haven’t completed the payment)

      • from domestic to international routes and vice versa

    • For round trips: when the outbound flight already took off, you can only make changes of date and hour of the inbound flight

    • You cannot make online changes if you reservation was made through a travel agency

    • Changes online can only be made for all the customers in the reservation

    • Additional services purchased on the original reservation will be automatically added when making changes (subject to availability)

    Luggage

      • Free checked baggage: you are allowed to take one checked bag of 55 pounds maximum (25 kg)
      • Checked baggage (fee applied): each extra bag must be of 55 pounds maximum (25 kg). You can add up to 4 additional checked bags.
      • Free Carry- on: 2 pieces of 15 pounds maximum (7 kg)
      • Carry-on (fee applied): one extra piece of 22 pounds maximum (10 kg)

      If your checked baggage exceeds the allowed weight, you must pay for the overweight fee applicable.

      • Excess baggage from 25 to 30 kg
      • Excess baggage from 31 to 35 kg
      • Excess baggage from 36 to 40 kg
      • Excess baggage from 41 to 45 kg

      Click on Travel information to get more information.

      • Checked baggage: 62 inches (Width+Height+Lenght)
      • Carry-on baggage without charge: 41 inches (12.9x15.7x12.6 ") per piece
      • Carry-on baggage fee applied: 41 inches (12.9x15.7x22.4 ")

      If your luggage does not arrive please immediately notify our airport staff so we can provide the necessary attention you must report lost or damaged baggage before leaving the arrival gate. For assistance please send an email to tuexperiencia@volaris.com or aclaraciones@volaris.com with your contact information and explaining what happened.

    Shipments

      Select volaris.cargo-sales.net and enter your airbill number (Prefix: 036, A02 or AMM + an 8 digit number).

      Volaris will offer transportation services for virtually all kinds of items except for the following:

      • Dead animals
      • Plants
      • Alcoholic beverages, up to 24°
      • Leather items from animals in danger of extinction
      • Solvents and/or corrosive items
      • Prescription medications and controlled substances
      • Ivory items or material
      • Frozen or refrigerated goods
      • Laboratory samples (including toxic and hazardous material, or special materials requiring special handling)
      • Foreign goods without appropriate import documentation
      • Narcotic substances, drugs, or inhaled substances, as determined in the General Health Legislation
      • Radioactive or magnetic substances
      • Firearms, including any components, armory, or ammo storage
      • Money, credit instruments, and precious metals and jewelry
      • Explosives and compressed gas material
      • Flammable solids or liquids
      • Oxidizable material
      • Irritant material or infectious substances
      • Vehicles
      • Toxic, restricted and/or dangerous material, in accordance to all regulations set forth by the International Civil Aviation Organization, ICAO
      • Any goods that may be constituted as dangerous or posing any kind of risk to the aircraft, the passengers on board, and any other goods, whose transportation is prohibited by law or any applicable government disposition
      • Any other good or item that Volaris deems as non-transportable due to its nature

      Please send an email to cargo@volaris.com or call (55) 5261-6466. You may also obtain information at any Volaris airport counter, where you will be directed to our cargo representative in that particular location.

      We recommend that you select the size of the packing materials according to package content. For example, boxes that are not entirely filled may collapse, conversely, those that are too full, may tear. For this reason, we suggest using high quality wrapping materials to ship your goods.

      Additionally, we recommend using impact-absorbing material, specifically material that will ensure your content stays in place and does not shift with motion. Select double reinforced corrugated carton boxes, with high quality external edges and close your boxes with resistant straps or adhesive tape to protect your shipment.

      Volaris is responsible for complying with liability limitations set forth in the Civil Aviation Act, however if you are interested in acquiring additional insurance, you are welcome to do so under your own personal terms.

      We have shipment, messaging and parcel services, whether it be normal or express. The service is provided from the airport of origin to any of Volaris destinations within Mexico. You can contact our shipment area at (55) 5261 6466 or send us email to: cargo@volaris.com.mx

    Shuttle

    Job Offerings

    Sponsorships

    Special Services

      It may be a birth certificate or a vaccination card. For international flights you must bring  also passport and visa for the minor or infant.

      A minor between 2 and 11 years old, pay full rate for a ticket.

      An infant 7 days old up to 2 years old, travels paying an additional fee of $399 MXN or $39 USD (tax included) for domestic or international flights, as long as he travels with an adult who has a ticket. The infant fee allows the adult to take baby items.

    Warranties

      If you purchase this product and you arrive at your final destination more than 30 minutes after the schedule arrival documented by the Operative Control Center, you will receive an electronic certificate of $1,000 MXN or $100 USD (depending on the booking currency) to buy more Volaris tickets and keep flying with us. If you bought a round trip you will receive the certificate per flight, only on the delayed one.

      • The gift certificate cannot will be sent to the email address registered upon purchase. The email address must be valid.
      • The gift certificate cannot be used by anybody else and it will be valid for a full year after the date it was sent to your email. It can only be used to pay a flight service.
      • This gift certificate does not include TAX and can be used when making a reservation through our Call Center or in volaris.com selecting “Electronic Credit” as payment method.
      • If you don’t get your gift certificate, please contact our Call Center to ask for it
      • Click for Terms and Conditions

      This guarantee is granted as an exclusive benefit for routes with Monterrey as origin or destination starting on March 28, 2014.

      It consists that if your flight is of any of these routes and you arrive at your final destination more than 30 minutes after the schedule arrival documented by the Operative Control Center, you will receive an electronic certificate of $1,000 MXN or $100 USD (depending on the booking currency) to buy more Volaris tickets and keep flying with us. If you bought a round trip you will receive the certificate per flight, only on the delayed one.

      • The gift certificate cannot will be sent to the email address registered upon purchase. The email address must be valid.
      • The gift certificate cannot be used by anybody else and it will be valid for a full year after the date it was sent to your email. It can only be used to pay a flight service.
      • This gift certificate does not include TAX and can be used when making a reservation through our Call Center or in volaris.com selecting “Electronic Credit” as payment method.
      • If you don’t get your gift certificate, please contact our Call Center to ask for it
      • Click for Terms and Conditions

    Pets

    Basic Package

      The basic package allows you to get the following benefits to improve your travel experience:  

      • 1 Carry-on bag

      • Regular seat pre-selection (from row 6 to the end of the airplane, not including Emergency Exit rows)

      • Personal Attention

      • Boarding Priority

      • On-time performance guarantee

      • One changes of date, route or hour (paying only the fare difference)

       

      Note: Remember that the benefits of this package are additional to those included in your fare

      You can only buy this package during the booking process at volaris.com, through our Call Center or at the Airport sales modules.

      Besides the benefits of the package, you have 22 lb allowed in your first checked bag (total weight 77lb)

       

      Important: Consider that it is allowed only one additional Carry-On bag per customer 

      Carry-on bag must comply with the established size of maximum 51 linear inches (12.9” x 15.7” x 22.4”) and fit entirely in the Volaris measurement compartments located at the airport counters or gate. If it doesn´t, your bag will be considered as checked baggage (as included in your fare or extra bag with the correspondent fee)

      Note: Remember that this benefit is additional to those allowed according to our baggage policy

      With the Basic Package you can select any regular seat from row 6 to the end of the aircraft (except seats in Emergency Exit rows)

       

      With our Personal Attention service, you don´t have to worry about your boarding pass.  You can get it in volaris.com, in the kiosks located in airports or directly at the airport counters free of charge because the package already includes it.

       

      With this benefit, you don´t have to worry about waiting time at the boarding gate, you´ll be one the first to board the flight and accommodate your on board baggage.

      • If your flight is more than 30 minutes late of the scheduled time, you will get $100 USD of electronic credit in the mail you registered during your booking process. Learn more about our On time performance guarantee to enjoy this benefit

      You can make it up to 4 hours before your flight through:

      • Our website in Manage Your Booking
      • Our Call Center at 01 800 122 8000 from Mexico and 1866 988 3527 from the U.S.
      • Our sales modules at the airport

      • For the first change you should only pay the fare difference (the price difference between the new flight and the price of the original flight)

      • Consider that starting on the second itinerary change, the correspondent penalty fee will be charged as well as the applicable fare difference

       

    Package Premium

      The Premium package includes:

      • 1 Carry-on bag

      • 1 Extra checked bag of 55 lbs.

      • Seat pre-selection

      • Personal Attention

      • Boarding Priority

      • On-time performance guarantee

      • 1 Name change

      • Unlimited changes of date, route or hour (paying only the fare difference)

      • Hop on/ Hop off: Take the immediate flight before or after in the same date and destination as your original flight 

      You can only buy it when making the booking process at our web page volaris.com, through our Call Center or at Airport sales modules.

      Besides the benefits of the package, you have 22 lb allowed in your first checked bag (total weight 77lb)

       

      Important: Consider that it is allowed only one additional Carry-On bag per customer 

      • Carry-on bag must comply with the established size of maximum 51 linear inches (12.9” x 15.7” x 22.4”) and fit entirely in the Volaris measurement compartments located at the airport counters or gate. If it doesn´t, your bag will be considered as checked baggage (as included in your fare or extra bag with the correspondent fee)

      Note: Remember that this benefit is additional to those allowed according to our baggage policy

      •  The permitted weight of this extra checked bag is 55 lbs and 62 In of maximum size
      •  Subject to overweight and oversize charges

       

      Note: Remember that this benefit is additional to those allowed according to our baggage policy

      • With the Premium package you can select any seat or the plane you like the most

       

      With our Personal Attention service, you don´t have to worry about your boarding pass.  You can get it in volaris.com, in the kiosks located in airports or directly at the airport counters free of charge because the package already includes it.

       

      With this benefit, you don´t have to worry about waiting time at the boarding gate, you´ll be one the first to board the flight and accommodate your on board baggage.

       

      • If your flight is more than 30 minutes late of the scheduled time, you will get $100 USD of electronic credit in the mail you registered during your booking process. Learn more about our On time performance guarantee to enjoy this benefit

      • You can make 1 name change on your boarding pass up to 72 hours before your flight only through our call center al 01800 122 8000 from Mexico and 1866 988 3527 from the U.S.
      • Remember that Vclub Customers cannot make a name change, due to the fact that when they bought the Vclub membership it said, it is necessary that the holder is the one who travels. Find more information about this in Terms and Conditions
      • Consider that starting on the second name change, the correspondent penalty fee will be charged

      You can make it up to 4 hours before your flight through:

      • Our website in Manage Your Booking
      • Our Call Center at 01 800 122 8000 from Mexico and 1866 988 3527 from the U.S.
      • Our sales modules at the airport

      • For any change you should only pay the fare difference (the price difference between the new flight and the price of the original flight)

      This benefit allows you to take an earlier or later immediately flight, same destination and same day of you original flight.

      You can make this change through our Call Center between 24 and 4 hours before departure of the original flight or at the airport between 24 hours before and 30 minutes after the departure of the original flight.

      IMPORTANT:

      • Not applicable change fee or fare difference
      • Subject to availability
      • Applies for an immediately earlier or later flight on the same day as the original flight
      • Only to your original destination
      • Valid only on the day of the original flight
      • Valid only for routes with availability of flights on the same day
      • You can make only one change 

    More flexibility and more luggage

      If you purchased the more baggage service, you don´t need to worry, this service will be respected with all its benefits for your trip.

      If you're planning to travel again and need more baggage, we invite you to check our new packages "Basic and Premium" in our Products and Services section and get them in the booking process to enjoy all the benefits they offer for your next trip.

      If you already bought this package, it includes the following:

      • 33 lbs extra on your first checked bag

      • One Carry- on of a maximum of 22 lbs and 51 linear inches (12.9” x 15.7” x 22.4”) that fits in the Volaris measurement compartments located at the airport.

       

      • If you got this package, you will have priority to board your flight

      • The carry-on must fit in the measurement compartments located at the airport, if not, will be charged as an extra baggage and will have to be checked

      • Your checked baggage must measure 62 in and weigh 55 lb

      • Your checked baggage is subject to overweight or oversize fee

       

      If you purchased the more flexibility service, you don´t need to worry, this service is already added and will be part of your trip, because we will respect your benefits.  If you're planning to travel again and need more flexibility due to your traveling plans, we invite you to check our new packages "Basic and Premium" in our Products and Services section or well in the booking process where you can buy them and enjoy all the benefits they offer.

      With this service, you will be able to make changes in your flight as:

      • Date, time and route changes unlimited times, without charge, paying only the fare difference

      • Take the flight before or after, without charge or fare difference

      • Change the name of the traveler up to 72 hours before the flight

      • To make any change in itinerary, contact our Call Center or make them through our website volaris.com

      • If there is a flight with a lower fare than the fare paid initially, the difference cannot be refunded

      • Name change can be made up to 72 hours prior flight departure

      • The service is not transferable or refundable

      • You can take a flight before or after your scheduled one under the following conditions:

      - Subject to availability

      - Applies for a preceding flight or later on the same day as the original flight

      - Applies only to your original destination

      - Valid only on the day of the original flight

      - Valid only for routes with available flights on the same day

      - You can make only one change

      - Changes through Call Center: can only be made between 24 and 4 hours prior to the departure of the original flight

      - Changes at Airport: can only be made between 24 hours before and 30 minutes after the departure of the original flight